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Shipping Terms Policy

Shipment Description

When contacting the courier company to locate your parcel, you will need to provide a shipment description or parcel information. Medipal Medical Supplies will guide you through the process and specify the parcel information you need to supply.

Shipment Details

The shipment or order details are a summary of all the information regarding a parcel that a shipper wants to send to a receiver. This includes details about the pick-up and delivery addresses and the contact person. Medipal Medical Supplies will provide a thorough parcel content description to avoid any issues during transport and delivery, ensuring your parcel arrives safely and on time.

Commitment to Customers

Medipal Medical Supplies promises to provide you with a best-in-class shopping experience at every step. We assure you that all necessary precautions are taken to ensure your package is delivered intact and on time by our delivery partners. Simply place your order, and we’ll handle the rest.

Tracking Your Order

For any inquiries, contact our Customer Service Call Centre at +254-7950-66815 or email us at info@medipalmedicalsupplies.co.ke

Delivery Options

  • Free Delivery within Nairobi CBD (Same day)
  • Same Day Delivery for those within Nairobi and its Outskirts (at a cost)
  • Upcountry Deliveries: We send parcels/packages via G4S, PSV, and other courier service providers as per your request or convenience. Please note that charges will apply depending on the chosen option, and it is an overnight delivery.