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Our Privacy Policy

Introduction

Welcome to Medipal Medical Supplies Limited (“Medipal Medical Supplies,” “we,”“us,” or“our”). At Medipal Medical Supplies Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website (www.medipalmedicalsupplies.co.ke) and interact with our products and services. By accessing our website and using our products or services, you consent to the practises described in this Privacy Policy.

The Information We Collect 

1.1 Personal Information

We may collect personal information, including but not limited to: Contact information (e.g., name, email address, phone number).

Demographic information (e.g., age, gender, Location).

Payment and billing information (e.g., credit card details).

User account credentials (e.g usernames and passwords)

1.2 Non Personal Information

We may also collect non personal information such as:

Browser and device information (e.g., IP address, browser type, operating system)

Usage data (e.g pages visited, actions taken on our website)

Cookies and similar tracking technology


2.0 How We Use Your Information

We use your information for the following purposes:

2.1 Provide and Improve Services

To fulfil your orders and provide the products or services you request.

To enhance and personalize your experience on our website.

To improve our products, services, and website functionality.

2.2 Communication

To communicate with you regarding your orders, inquiries, and requests.

To send you promotional materials and updates with your consent

2.3 Legal Compliance 

To comply with applicable laws, regulations, and legal obligations.

2.4 Fraud Prevention and Security

To detect and prevent fraud, unauthorized access, and security breaches.

3.  Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information about your use of our website. These technologies help us analyze user behaviour, improve website functionality and deliver personalized content. You can manage your cookies preference through your web browser settings.

4.  Marketing and Communication

With your consent, we may send you marketing communications and promotional materials. You can opt out of these communications at any time by  following the unsubscribe instructions provided in the emails or by contacting us. 

5.0  Disclosure of Information

We may share your infomration with : 

5.1  Service Providers

Third-party service providers who assist us in delivering our products and services.

5.2  Legal Requirements

When required by law or in response to legal processes, we may disclose your information to comply with legal obligations.

5.3  Business Transfer

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

6. Data Security

We implement security measures to protect your personal information. However, no data transmission over the Internet is completely secure, and we cannot guarantee the security of your data.

7. Your Rights

You have the right to:

Access and request a copy of your personal information. Correct inaccuracies in your personal information.

Withdraw consent for marketing communications.

Request deletion of your personal data (subject to legal obligations)


8. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated policy will be posted on our website.